Terms and conditions
Terms and conditions
These General Terms and Conditions, together with the special conditions which may apply, regulate the sale of the products offered by Embutidos Entrepeñas S.L. (hereinafter "Embutidos Entrepeñas") through its website to users-clients (hereinafter "users") of the online store located at http://www.embutidosentrepenas.es property of Embutidos Entrepeñas.
The relevant legal notice in this web site will identify the owner of the website as required by Article 10 of Law 34/2002, “de Servicios de la Sociedad de la Información y de Comercio Electrónico” (Law on Services of the Information Society and Electronic Commerce).
The products offered in the catalog available on the website are intended for private consumption, and their acquisition is subject to the following conditions relating to the contract of sale.
These general terms and conditions (hereinafter "the conditions"), govern the acquisition of the products offered by Embutidos Entrepeñas to users through the websites www.embutidosentrepeñas.es and www.embutidosentrepenas.es (hereinafter "site").
The use by the user of the services contained on the website of Embutidos Entrepeñas or the acquisition of products offered on the same site constitutes acceptance of the conditions specified below.
Users agree to the conditions from the moment they use the service to purchase any product. This document can be printed and stored by the users.
Embutidos Entrepeñas may at any time and without notice, change the settings, the presentation and the general and special conditions, by posting such changes on the site in order to make them known to the users before the acquisition of any goods offered on the website.
Given that the seller has been identified as well as the object of the sale, which is identified in the current catalog of the site, with reference to the page of each article in relation to its characteristics and its price, the contract will be concluded under the following conditions:
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Identification and activity of Embutidos Entrepeñas S.L.
Embutidos Entrepeñas S.L. is a Spanish Limited Company, engaged in the production of cold meats typical of León (Chorizo de León, Cecina de León, Spanish ham and sausages, bacon, etc.) and the sale of cheeses, sausages, hams and other select products. Embutidos Entrepeñas S.L. is established at Calle José Alvarez Gonzalez, 15, 24608, Geras de Gordón, in the province of Leon and with CIF: B-24088163.
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Acceptance and availability of the General Terms and Conditions
By accepting this contract, the users declare:
- That they are persons of legal age and hold legal capacity to conclude a purchase agreement with Embutidos Entrepeñas S.L.
- The persons accept being bound by this agreement and understand and accept all the conditions outlined here for the use of this website and for the conclusion of the contract of sale of the products offered.
The users agree to use at all times, the services and content of the site in accordance with the Law and the general and special conditions of the products offered by Embutidos Entrepeñas and to always act in accordance with the law, best practices and the requirement of good faith.
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Applicable rules
This contract shall in any event be concluded in the legal framework established by the Civil Code, Law 7/1998 “de Condiciones Generales de la Contratación” (on the General Conditions of Contract) and Law 7/1996 “de Ordenación del Comercio Minorista” (of the retail trade) and the users shall enjoy the guarantees established for their protection by Law 26/1984 “para la Defensa de los Consumidores y Usuarios” (for the Protection of Consumers and Users) and law 23/2003 “de Garantías en la Venta de Bienes de Consumo” (on the Guarantees for the sale of Consumer Goods). This contract is also concluded within the general framework established for electronic commerce by Law 34/2002 “de Servicios de la Sociedad de la Información y de Comercio Electrónico” (Law on Services of the Information Society and Electronic Commerce).
If you live outside Spain and under your legislation Spanish law is not applicable, you cannot contract the services or products of Embutidos Entrepeñas.
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Privacy and Personal Data Protection
In order to buy the products offered on the site users are required to register themselves. You represent that all information provided when registering is true, complete and accurate and that in accordance with Law 15/1999 “de Protección de Datos de Carácter Personal” (on Protection of Personal Data), the users expressly authorize Embutidos Entrepeñas to include their personal data in an automated form as this is necessary for the proper provision of its services. In addition to that, customers give Embutidos Entrepeñas their express permission for the use of the email address provided in the registration process or when placing an order, to send commercial communications relating to promotions or advertising of products offered by Embutidos Entrepeñas.
When registering with Embutidos Entrepeñas users will have to choose a user name and password. Embutidos Entrepeñas may not be held responsible for the misuse of passwords by the user or any other person when purchasing products on the site. It is the users’ responsibility to duly protect the keys and passwords supplied for access as registered customers and prevent unauthorized use or access by third parties.
Data provided by users of www.embutidosentrepeñas.es in the buying process are treated as prescribed in Law 15/1999 “de Protección de Datos de Carácter Personal” (on Protection of Personal Data).
Embutidos Entrepeñas offers customers the email address info@embutidosentrepenas.es in order to exercise their rights of access, rectification, cancellation and opposition guaranteed by law.
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Conclusion of contract, price and payment
This contract is perfected and binding on the parties and obliges the seller to supply the goods and the buyer to pay the price of the same from the moment the buyer expressed his acceptance via the site.
The prices published on the site www.embutidosentrepeñas.es are subject to change without notice.
The price of the products is specified on the website and will be detailed before finalizing the purchase of the products. The price of products is specified including taxes. Shipping charges are specified with each specific order and must be paid by users. Prices and shipping costs are published (and applied) in the European currency (Euro - €).
Generally, the price of meats and sausages offered on the site results from their weight. However, some products have a unitary price regardless of their weight. For example, this may be the case of the “Chorizo de León” in its various forms (spicy, sweet-and-sour, etc.) whose weight can vary. This is due to the fact that our production process is characterized by craftsmanship in line with the tradition of Embutidos Entrepeñas. Therefore, the weight of each piece of our artisan sausages varies. Users who complete the purchase of products with a unitary price accept that the weight of our “Chorizos de León” and of other products may vary.
In general, the payment method will be chosen by the user. The following payment methods are available: bank transfer, credit card, payment through Paypal and cash on delivery (COD). For shipments outside the Spanish mainland including for the Canary Islands, Ceuta and Melilla, payment options available may be more limited. Embutidos Entrepeñas can decide at any time to limit the payment methods and, among other things, not to accept COD orders requiring users to prepay the goods ordered without having to justify such a decision.
In the case of typos in the prices shown on the site or in case of malfunctioning of the site, Embutidos Entrepeñas shall immediately correct the typo or fix the problem. If users purchase certain products based on that error, Embutidos Entrepeñas will contact them as soon as possible and report the problem. Users will be able to confirm, modify or cancel the order without any costs.
Purchases made by individuals residing in any member of the European Union are subject to the payment of Value Added Tax (VAT).
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Shipping and delivery of products
Entrepeñas' products marketed through the Internet will be received at the address indicated. The user is responsible for properly indicating all necessary data for delivery and may be held liable for any extra charges incurred due to the provision of incorrect information. -
Buyer's Responsibility
7.1. Poor storage conditions: It is the customer's responsibility to ensure that the products are properly stored in optimal storage conditions, following the storage instructions provided by the seller. The seller will not be responsible for product replacements or returns in case of poor conservation conditions by the customer and in no case after 7 days from receipt of the purchase of food products.
Loss of vacuum, breakage of packaging or other damage: The seller will not be responsible for damages caused by loss of vacuum, breakage of packaging or other damage after 7 days of receipt of purchase. In case of loss of vacuum or breakage of the container, the client is recommended to take the following measures:
In case of loss of vacuum, container breakage or other obvious damage, the customer must immediately remove the product from the container and continue to store it in a cool and dry place, following the instructions provided by the seller (eg on the container of the specific product).
Notify the seller: The client must notify the seller about the loss of vacuum, breakage of the container or other damage in the shortest possible time and in any case within the period indicated above. The client must provide proof of having stored the food product in adequate temperature and humidity conditions.
7.2. Exclusions and limitations of liability of the seller
Causes not attributable to the seller: The seller will not be responsible for damages caused by causes not attributable to his conduct, such as accidents, misuse, improper storage, negligence on the part of the client, among others.
Limited liability: In any case, the seller's liability will be limited to the value of the product purchased and will not be responsible for indirect, consequential or incidental damages.
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Incidents and defective product returns
In the event of problems concerning the delivery, Entrepeñas will replace the products or refund the amount of the order. To this end, the user must return the order in its original packaging within 7 working days from delivery, under the following conditions, in case the products delivered were defective:
- Users shall not accept the delivery and must communicate to the driver that the shipment is rejected and the reason therefore;
- Users shall accept the delivery, indicate the problem in the delivery order and contact Entrepeñas via email or telephone imperatively within 24 hours of receipt of the order. Obviously, the user must provide evidence of the alleged problem to Entrepeñas.
En este caso, Entrepeñas correrá con los gastos de devolución.
De acuerdo con el artículo 68 del Real Decreto Legislativo 1/2007 de 16 de noviembre, se concede al Usuario el derecho de devolución en los 14 días siguientes a la recepción del pedido, asumiendo el propio Usuario el importe de los gastos de devolución.
Sólo se aceptarán devoluciones de productos que cumplan los siguientes requisitos:
- Se deberá devolver el pedido con todos sus productos, con su embalaje original y su precinto original sin romper, con todos sus accesorios y en perfecto estado.
El procedimiento a seguir para devolver un producto se inicia con un e-mail a info@embutidosentrepenas.es con los datos del pedido, tu identificación, motivos de la devolución. A este e-mail te responderemos en el plazo más breve que nos sea posible. De cumplir todos los requisitos, procederemos al abono del importe total del pedido una vez recibamos el pedido o producto devuelto y siempre y cuando cumpla con las condiciones establecidas anteriormente. El envío de la devolución debe de hacerse por cuenta del comprador usando la misma caja de Embutidos Entrepeñas que te hemos enviado, o en algún formato similar que garantice la devolución en perfecto estado y debe incluirse una copia del albarán de entrega dentro del paquete indicando los motivos de la devolución.
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Communications and Complaints
For any complaints you may contact us at the following address:
Embutidos Entrepeñas
C/ José Álvarez González, 15
24608 Geras de Gordón
León
Email: info@embutidosentrepenas.es -
Description of products and services
Embutidos Entrepeñas will show all the details of the selected product. The texts published on the site are subject to change without notice.
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Intellectual property
The contents provided by www.embutidosentrepenas.es and www.embutidosentrepeñas.es are protected by intellectual property rights and are of exclusive property of Embutidos Entrepeñas. By acquiring a product or service, Embutidos Entrepeñas does not confer to the buyer any right to alter, use, reproduce, distribute or publicly communicate these contents and reserves itself all rights related to them.
Intellectual property rights also extend to the graphics, logos, design, images and source code used for programming included in www.embutidosentrepenas.es and www.embutidosentrepeñas.es.
The violation of these rights will be prosecuted in accordance with current legislation. Therefore, the reproduction, use, modification, distribution or public communication by any means of the contents of the websites www.embutidosentrepenas.es and www.embutidosentrepeñas.es for uses other than the legitimate information or the purchase by users of the products offered, is strictly prohibited and may be subject to prosecution. For any other use, prior written consent of Embutidos Entrepeñas will be required.
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Security
Compliance with rules on data protection and the laws concerning electronic commerce is of utmost importance for Embutidos Entrepeñas. Embutidos Entrepeñas ensures security and confidentiality of payment by debit or credit cards as well as the security and confidentiality of the data provided by users through an SSL secure server, which is activated when the users enter their personal data. This server ensures that the users’ data is encrypted to the server and thus avoids reading and manipulation by third parties.
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Legislación aplicable y jurisdicción competente
The conditions are governed by and construed in accordance with the laws of the Kingdom of Spain.
The parties agree to submit the resolution of any conflict deriving from this contract to the courts of León, Spain, and waive any right they may have to submit it to any other court or tribunal.